Chatbot - Virtual Assistant of the Consular Authority

The Virtual Assistant is an artificial intelligence tool, which provides answers to citizens’ written questions that can be submitted online (websites of Consular Authorities, Facebook, Messenger or Viber). The Virtual Assistant provides guidance regarding the procedure that needs to be followed for each consular service.

The Virtual Assistant is also one of the entry gateways to the new “Digital Request Management Service” of the Greek Consular Authorities.

The Virtual Assistant is already integrated in all Consular Authorities΄ websites in Greek and English, as well as in 17 other languages.